1. Scope and eligibility
The provider is DAYMARK LIVING LLC, EIN 42-5007695, 7901 4th St N Ste 300, St. Petersburg, FL 33702, USA, managed by Daniel Dietl. Services and products are intended for adults aged 18 or older. By placing an order or accepting a coaching quote, you agree to these terms and the Refund / Cancellation Policy.
Coaching and workbooks provide personal development support and education. They are not psychotherapy, licensed mental health counseling, medical care, diagnosis, legal advice, financial advice, or emergency support. Outcomes are not guaranteed. You remain responsible for your decisions.
2. Coaching inquiries and agreements
An inquiry is free and does not create a booking or an obligation to buy. We assess your request and may offer a written quote describing scope, session length, number of sessions, format, scheduling, price, any applicable taxes, payment dates, and cancellation conditions. Quotes state their validity period.
A coaching engagement is confirmed only after your written acceptance and completion of the agreed payment. A specific written engagement agreement controls where it expressly varies these terms, subject to mandatory law. No recurring billing is authorized unless separately disclosed and expressly agreed. Online sessions require an internet connection and a compatible device.
3. Digital products, pricing and delivery
Product prices are shown in USD and are one-time charges. Any applicable tax and the final amount payable are disclosed before payment. Order requests do not complete a purchase. We confirm availability and payment instructions before accepting an order; a payment-provider receipt or our written confirmation records an accepted purchase.
Digital workbooks are English-language PDF files, delivered to the purchase email within two business days after payment confirmation. No physical product is shipped. You need a PDF-compatible device or reader. If delivery fails, contact us for assistance or the remedies in our Refund Policy. Do not pay until the final product and delivery terms are confirmed.
4. Payments
Coaching payments are made using the method stated in the accepted quote. Product payments may use a clearly labeled Airwallex-hosted payment link. Airwallex processes payment information under its own terms and privacy notice. We do not collect card numbers through our inquiry forms. We do not charge for inquiries or enroll customers into undisclosed subscriptions.
5. Cancellations and refunds
Our Refund / Cancellation Policy forms part of these terms. It describes session rescheduling, unused package refunds, missed sessions, digital product refunds, and statutory withdrawal rights. Mandatory consumer rights are preserved even where a quote or policy says otherwise.
6. Your responsibilities and appropriate use
Provide accurate contact details and attend sessions in a private, suitable environment. Do not use the website to send unlawful content, impersonate another person, interfere with the service, or disclose someone else’s confidential information without permission. Do not submit sensitive health information or payment credentials through the forms. We may decline or end an engagement that falls outside our scope or involves abusive behavior; unused prepaid services are addressed under the Refund Policy.
7. Confidentiality and intellectual property
We treat coaching communications as private and limit access to people and providers needed to deliver the service. This is not legally privileged therapist-client communication. Disclosure may be required by law or to address a serious safety concern. Group participants must agree to respect confidentiality, but we cannot guarantee other participants’ conduct. Sessions are not recorded unless everyone expressly agrees in advance.
Our website and digital resources are protected by intellectual property law. Buying an e-book grants one purchaser a non-exclusive, non-transferable license to read and print it for personal use. You may not redistribute, resell, publicly upload, or commercially reproduce the files without written permission.
8. Service availability and liability
We use reasonable care to provide the agreed services. Website availability may be interrupted by maintenance or events outside our control. Tell us promptly if a product or service does not match the agreed description so we can address it.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses resulting from your use of educational content or your independent decisions. Nothing excludes liability for fraud, intentional misconduct, gross negligence, or liability that cannot lawfully be limited, and nothing removes mandatory consumer remedies.
9. Governing law and disputes
These terms are governed by the laws of the State of Florida, USA, without applying conflict-of-law rules. Subject to mandatory consumer protections and jurisdiction rules, disputes may be brought in the competent state or federal courts in Florida. Consumers retain any non-waivable protections and rights to bring proceedings in their home jurisdiction where applicable. Contact us first to seek a practical resolution; this does not limit your rights to seek other remedies.
10. Updates and contact
We may update these terms prospectively, showing the new effective date. The terms accepted at purchase continue to apply to that purchase unless a lawful change is agreed. Material changes to an existing engagement require notice and agreement where required. For support or questions, use the Contact page or write to the company address above.