1. Requesting help or a refund
Contact DAYMARK LIVING LLC through the Contact page or write to 7901 4th St N Ste 300, St. Petersburg, FL 33702, USA. Include your name, purchase email, order or quote reference, and the requested remedy. Do not send card numbers. We aim to acknowledge requests within two business days.
2. Coaching rescheduling and cancellations
You may reschedule or cancel a session without a session charge by giving at least 24 hours’ notice before its scheduled start. If you cancel with less than 24 hours’ notice or do not attend, that session may be charged at the per-session value disclosed in your accepted quote. We consider exceptional circumstances individually.
If you end a prepaid package, unused sessions are refundable at the per-session allocation stated in your quote, less only sessions already delivered and any disclosed, valid late-cancellation charges. We do not retroactively reprice completed sessions or charge an undisclosed cancellation fee. Contact us before the next scheduled session to stop future bookings.
If we cancel a session, you may choose a replacement appointment or a refund of that session’s allocated value. If we cannot provide the remaining agreed service or end an engagement, unused prepaid sessions are refunded.
3. E-books and digital workbooks
You may request a refund within 14 calendar days of purchase if the workbook does not meet your needs. This voluntary policy applies even if you have downloaded it. After 14 days, we still provide remedies for a defective file, duplicate charge, non-delivery, or content materially different from its description, as required by applicable law.
If a file is inaccessible, contact us so we can provide a working replacement. If we cannot resolve the issue, we refund the affected purchase. If delivery has not occurred within two business days after payment confirmation, you may request redelivery or a refund. Once refunded, stop using the workbook and delete your copies.
4. Statutory withdrawal rights
Where EU, EEA, UK, or other mandatory distance-selling law applies, you may have a 14-day right to withdraw from a service or digital-content contract without giving a reason. You can tell us through the Contact page or by post using any clear statement of your decision; no special form is required.
We do not treat an inquiry, purchase, download, or checkbox for our privacy notice as a waiver of withdrawal rights. If you expressly request coaching to start during a statutory withdrawal period, any lawful proportionate charge for services already performed will be disclosed and agreed before that start. Where required conditions are not met, statutory rights remain intact. Our voluntary digital product refund policy does not require you to waive these rights.
A withdrawal statement may read: “I withdraw from my contract for [service/product], ordered on [date]. My name is [name], my purchase email is [email], and my address is [address].”
5. Refund method and timing
Approved refunds are sent to the original payment method within 10 business days of approval, or sooner if required by law. Applicable statutory withdrawals are refunded within the legal deadline, generally 14 calendar days after notice where that rule applies. Your payment provider may need additional processing time. We do not deduct our payment processing fees from an approved refund. We notify you when the refund has been submitted.